Rules
How ratings work
The same rules for guests and hosts.
⭐ Property rating
The number in the yellow box is the overall rating (1 to 5):
Rating = 60 % SiRENTiO + 40 % Google
- SiRENTiO — from reviews by guests who stayed and booked through SiRENTiO. Every new property starts at 5; each review moves it: (5 + sum of reviews) ÷ (number of reviews + 1), so a single review cannot sharply change the rating.
- Google — the property's Google rating (1–5), entered by the host or SiRENTiO and subject to checks. Without a Google rating the overall rating is SiRENTiO only.
- Booking.com and Airbnb — for information only, on the property page. Not included in the rating.
Example: SiRENTiO 5.0 and Google 4.6 → 0.6 × 5.0 + 0.4 × 4.6 = 4.8. Hover over the rating to see its parts.
✍ Who can review a property
- Only a guest with a real stay booked through SiRENTiO (confirmed, checked in or checked out).
- After check-out, within 60 days. One review per stay.
- Overall score 1 to 5; optionally cleanliness, staff, location and value, plus a short comment.
👤 Guest rating
- Every registered guest also starts at 5.
- After the stay the host may rate the guest 1 to 5 (same formula).
- A guest's rating is visible only to hosts the guest books with.
⚖ Fair reviews
- Abusive, false or unrelated reviews may be hidden by SiRENTiO.
- Hosts cannot delete guest reviews or pay for a higher rating.
- Questions: info@sirentio.com.